Help Center

General Questions

ElektraFi is a wireless internet provider dedicated to serving rural America. Unlike cellular networks, satellites, or cable, we utilize cutting-edge fixed wireless technology to deliver reliable, high-speed internet. Our mission is to eliminate network congestion by providing each customer with an individual connection. Recently, ElektraFi acquired ZIRKEL Internet and Grand County Internet in Northwest Colorado, as well as Speed of Light Broadband in North Texas. By unifying the operations of these three companies, we’re combining the best expertise and resources from each region to create an even more exceptional service. Our packages include free professional installation, unlimited data with no caps or throttling, and a 30-day money-back guarantee.

Signing up for ElektraFi is simple! Start by submitting a Coverage Request Form on our website. Once we receive your request, a friendly member of our Sales Team will verify if your address is within our service area. If your location qualifies, we’ll reach out promptly to schedule your professional installation. After setup, enjoy our high-speed internet risk-free for 30 days. If you’re not completely satisfied with your service for any reason, we offer a full refund—no questions asked!
To find out if your address is eligible for ElektraFi service, simply submit a Coverage Request Form on our website. After you send it in, a member of our Sales Team will review your location and confirm whether we can bring our high-speed internet to you. If your address qualifies, we’ll contact you to schedule your free installation. It’s that easy—no upfront purchase required! Plus, once you’re set up, you can try our service risk-free for 30 days with our full money-back guarantee.
With ElektraFi, we strive to keep things affordable and straightforward. Our standard installation, which includes a managed router and professional setup, is priced at a one-time fee of $199.95. However, we’re excited to offer savings when you commit to a 2-year term: we’ll cut the installation fee in half to $99.98 upfront. Need more flexibility? Let us know. No hidden costs, just options tailored to your needs!
At ElektraFi, we’re more than just an internet provider—we bring carrier-grade technology tailored for rural America. While do not offer bundles in the traditional sense (with TV), and our core focus is delivering reliable, high-speed internet, we also offer a range of optional services to meet your needs. Pair your internet with Managed WiFi (featuring residential and enterprise-grade indoor/outdoor options, multi-building, or multi-dwelling solutions), VoIP phone service, security cameras, or even custom wiring and networking solutions. 

Need something unique? We’ve got you covered—our team builds custom point-to-point and point-to-multipoint networks, like the one we’re creating for the City of Steamboat Springs in Northwest Colorado, connecting 14 locations with a failover WAN. No forced bundles here—just flexible, “what you see is what you get” options to customize your setup!
At ElektraFi, we’re committed to delivering top-notch internet and evolving based on your feedback. If you’re experiencing any issues or aren’t fully satisfied, please reach out to our Customer Support team at support@elektrafi.com —we’re here to help resolve your concerns. For new customers, we also offer a 30-day money-back guarantee. If your service doesn’t meet your expectations within 30 days of installation, simply return the equipment in good, working condition, and we’ll provide a full refund, no questions asked!
ElektraFi uses tower-based, fixed wireless technology, making it far less vulnerable to weather-related disruptions compared to satellite systems. While extreme conditions might occasionally impact any internet service, our robust network is designed to keep you connected reliably, rain or shine.
At ElektraFi, we aim to keep you informed during any service disruptions. While we strive to send email updates and post notices on our website, our top priority is often jumping straight into fixing the issue. For the most up-to-date information during an outage, we recommend calling our phone system at 303-865-9434, where we post greetings with the latest details. If a widespread outage affects any of our networks, that’s your best spot for real-time updates. We suggest checking your email daily too, just in case!

When we say unlimited, we mean it. No data caps, no throttling. We believe you should receive the internet service you want at the speed you deserve. We do reserve the right to restrict or block abusive or illegal activity.

The following links are provided for your information.

Anti-Virus & Anti-Malware

The following links are provided as examples of popular anti-virus and anti-malware solutions that are useful for protecting your computer from malicious software infections. This is by no means an exhaustive list, and there are many other solutions you may wish to employ to protect your machine.

At ElektraFi, we collect data to ensure our network runs smoothly and to serve you better. This includes information about equipment performance, usage, and network integrity. We also gather some user data—like name, address, and contact details—to comply with Customer Proprietary Network Information (CPNI) requirements and to support our sales and marketing efforts. Rest assured, we don’t sell your data to third parties. We maintain strict access security and cybersecurity protocols to protect your information, and our staff cannot access your payment details once they’re entered into our system.

Numbers like 50/10 describe your internet plan’s potential speed—think of them as what your connection aims to deliver. For 50/10 or 50×10, that’s up to 50 megabits per second (Mbps) for downloading—great for streaming or browsing—and up to 10 Mbps for uploading, ideal for video calls or sharing files.

Plans like 100/20 or 200/40 step it up, offering even higher potential speeds for busier homes or bigger tasks. These are the targets we shoot for at your wired ethernet port. Over WiFi, speeds can vary depending on things like distance or walls.

Absolutely! ElektraFi’s plans are designed to handle streaming and video calls with ease. For smooth browsing, standard streaming, or virtual meetings, a plan targeting 20 Mbps download or higher—like our 50/10 option—should do the trick. If you’re into 4K streaming or juggling multiple high-demand tasks, consider a plan aiming for 100 Mbps or more, such as 100/20 or 200/40.
 
You’ll be ready to enjoy your favorite movies, remote learning, or video chats, though performance can vary based on your setup and network conditions.
ElektraFi provides all the equipment you need to get connected, and we’re committed to keeping it working for you. If your gear fails on its own or gets zapped by lightning, we’ve got you covered—we’ll replace it at no cost, no matter when it happens. However, if the equipment takes a hit due to negligence, like accidental damage, or something caused on your property (say, a mishap with a lawnmower), we’ll need to charge a replacement fee. Whatever the situation, we’re here to help—whether it’s troubleshooting over the phone, diagnosing the issue, or guiding you through getting a replacement. And if you decide to cancel within your first 30 days, just return the equipment in working condition, and we’ll fully refund your installation fee, no hassle.
Yes, we’ve got installation covered for you! Our expert team handles everything, setting up all your equipment—antenna, ground box, routers, and even mesh units for broader coverage. We’ll mount the outdoor gear, point it to one of our towers, and run a cable inside to connect to your network, ensuring it’s all good to go. Before we start, we’ll confirm your location qualifies for your chosen plan.
 
If you add a mesh unit later for extra WiFi reach, you can place it wherever works best in your home, and we’ll guide you over the phone to make sure it’s in the perfect spot. Non-standard installs (like tricky wiring) might come with extra costs, but we’ll walk you through those and get your approval first. Simple, professional, and supported every step of the way!

Still need more help?

Choose from a category below.

General Questions

General questions about ElektraFi features and service.

Troubleshooting Questions

Troubleshooting your internet connection or hardware.

Billing and Payment

Questions about Billing and Payments and how to resolve any issues.

ElektraFi 400 Details

ElektraFi broadband facts label showing 400 Mbps internet plan at $149.95/month with $199 installation fee and contract terms

ElektraFi 200 Details

ElektraFi broadband facts label showing $119.95 monthly price for 200 Mbps internet service with unlimited data and instal...

ElektraFi 100 Details

ElektraFi Blazin-100 broadband facts label showing $89.95 monthly price, 100 Mbps download speed, unlimited data for rural...

ElektraFi 50 Details

ElektraFi Entry-50 broadband plan disclosure showing $59.95 monthly price, 50 Mbps download speed, unlimited data, and 24-...

Your voice helps us decide where to go next, secure grant funding, and build faster internet. Please provide as much information as you feel willing to share. Everything helps.

Please choose your ElektraFi location.

ElektraFi,Speed of Light Broadband, and ZIRKEL Subscribers

Hi! How can we help?

Stay up to date with Elektrafi. Sign up for our service area announcements.