Help Center

General Questions

ElektraFi is a wireless internet provider built for rural America. We do not use cellular networks, satellites, or cable. ElektraFi is built with new fixed wireless technology to focus on eliminating network congestion by providing individual connections to each customer. Our packages feature free professional installation, no data caps, no throttling, and a 30-day money back guarantee.

To sign up for ElektraFi, purchase a risk-free internet package that best suits your needs. Upon purchase, a member of our installation team will verify that your address qualifies for service. If your address qualifies, a member of our Installation Team will reach out to schedule your install. Use our internet risk-free for 30 days. If you are unstatisifed with your service for any reason, you will be refunded in full.

To sign up for ElektraFi, purchase a risk-free internet package that best suits your needs. Upon purchase, a member of our installation team will verify that your address qualifies for service. If your address qualifies, a member of our Installation Team will reach out to schedule your install. Use our internet risk-free for 30 days. If you are unstatisifed with your service for any reason, you will be refunded in full.

None! Free, professional installation and service equipment is included with all of our packages.

We focus on one thing and one thing only: carrier-grade technology built for rural America. ElektraFi is a “what you see is what you get” internet company. We do not offer any other services.

As a constantly evolving company, we are always interested in way to improve our service. If you are experiencing issues with your service, please contact customer support. ElektraFi employs a 30-day money back guarantee for new customers. If your are dissatisfied with your internet for any reason, you can return your equipment (in unharmed, working condition) within 30 days of install and reviece a full refund, no questions asked!

ElektraFi’s technology is tower-based, and as such, is much less susceptible to weather-based service interuptions when compared to satellite systems.

By email, website notices.  It is important for customers to check email at least once a day for updates.

When we say unlimited, we mean it. No data caps, no throttling. We believe you should receive the internet service you want at the speed you deserve. We do reserve the right to restrict or block abusive or illegal activity.

Data is collected about the Equipment performance, usage, and integrity of our network operations, no data is collected about any of the users of our network.

The notation of 50/10 is a measure of internet bandwidth – think of it as a speed limit. 50 megabits download and 10 megabits upload. What can you do with 50 Mbps down? You can stream and browse the internet to your heart’s delight. 10 Mbps upload allows remote learning and video based meetings. How to use ElektraFi internet Dig deeper.

Speeds are tested and guaranteed to the ethernet wired interface of the access point. WIFI signals vary with distance and environment.

Yes, with 50 Mbps (or 100/20 or 200/40)

You will be able to comfortably stream all your favorite movies, remote learning, and virtual conferencing platforms.

  • Warranty is for failures unrelated to lightning or damage
  • Warranty is for the first year only
  • EFI is not responsible for hardware out of the warranty period
  • EFI will assist in diagnosing the problem and/or assisting with a replacement 
  • If the customer does cancel in the first 30 days, then the $75 will be refunded and the hardware will need to be returned in working condition.
  • Yes! Indoor Installation is self-installation and Elektrafi will provide detailed installation instructions and offer support for questions and/or issues.  Indoor equipment will need to be located in a window facing the tower – which we will provide the direction for.
  • You must be qualified for install by our expert installers to a signal package at the time of installation.  
  • Standard install –  one of our professional installation teams will install an antenna and circuit box, which we call customer premises equipment (“CPE”), at your site, and point the antenna to one of our towers. From the CPE, we run the cable into your home or business and connect it to an Ethernet port in your computer or in the router on your internal network.  
  • Non Standard install may involve extra cost and fees that are explained during the installation job.  Customer review and approval will be done prior to installation completion if these are needed.

Still need more help?

Choose from a category below.

General Questions

General questions about ElektraFi features and service.

Troubleshooting Questions

Troubleshooting your internet connection or hardware.

Billing and Payment

Questions about Billing and Payments and how to resolve any issues.

Please choose your ElektraFi location.

ElektraFi Texas

Serving deep east Texas from our office in Buna, TX.

ElektraFi Colorado

Serving north east Colorado from our office in Yuma, CO.

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