Help Center

• Right After Installation: Once your service is up and running, we’ll bill you for the installation fee plus a pro-rated charge for your first month’s service (based on how many days are left in that month).
• Your Regular Rate: Starting on the 1st of the next month, your full contracted rate begins.
• When It’s Due: Your bill is due by the 20th of each month. If it’s not paid by the last day of the month, it’ll be considered past due.

• Taxes & Fees: The FCC and state governments require us to add some taxes and fees to internet and voice services. These are standard and apply to everyone by law—we don’t have any control over them, but they’ll be clearly listed on your bill.
• Non-Standard Installation Costs: If your setup needs something out of the ordinary (like extra equipment or special mounting), we’ll let you know upfront. Any additional charges only happen if you approve them first.

We’ve got a simple and secure setup for payments. ElektraFi uses a trusted external payment processor to handle all transactions. That means we don’t store your credit card info internally—your details stay safe with the pros who specialize in keeping them secure. Just pay your bill with peace of mind, whether you’re out in the Colorado foothills or the Texas plains. Need help with a payment? Give us a shout!

We love giving you a great deal to start! Any promos or specials you sign up for are valid for your first year of service. After that, your rate switches to the standard plan price unless you’ve signed a longer-term contract. The good news? We’re always rolling out fresh promos to keep things exciting. Want to hear about our latest offers? Reach out to our sales team at 303-241-4000—they’ll hook you up with the best deal for your rural connection, whether you’re in Colorado or Texas!

We want you to love your ElektraFi service, but if it’s not working out, you’ve got 30 days to cancel with no penalty. Our 30-day, risk-free guarantee means you can get a full refund of any payments made within that first month—just return the hardware to us in good shape. Whether you’re in the wide-open spaces of Texas or the high country of Colorado, we’ve got your back. Need to chat about it? Call us anytime!

• Month-to-Month (No Contract): If you’re on our month-to-month plan, there’s no long-term commitment—you can cancel anytime with no fee. Need a break? You can pause service for up to 90 days at no cost or penalty.
• In a Contract: If you signed up for a contract term (like with a promo), canceling early comes with an early termination fee of up to $175—or the remaining value of your contract, whichever is less.
• Hardware & Refunds: With our 30-day, risk-free guarantee, you can cancel within the first 30 days and get a full refund, including hardware costs, as long as you return the equipment to us in working condition. After 30 days, hardware isn’t refundable, and if it’s not returned, we can’t refund its cost. Equipment will need to be returned or retrieved within 30 days to avoid any non-returned equipment charges. 

To keep your connection secure and running smoothly, we provide all the main equipment you need to hook up to the internet—something we call the CPE (Customer Premises Equipment). It’s like the gateway to your ElektraFi service. You’re welcome to add your own WiFi access points, routers, or other gear behind our CPE to spread the signal around your home or ranch, or you can leave it up to us. Just a heads up: any devices you supply are up to you to manage—we won’t troubleshoot or maintain those for you. We’ve got the essentials covered so you can stay connected.